We offer all our customers an easy return policy. Returns can be initiated in case of wrong or damaged product(s) received. You can raise a return request for product(s) within 24 hours of receiving the order.
Please contact us at info@laviza.in within 24 hours of receiving your order. Provide your order ID and email an image of the products you wish to return. An unboxing/unpacking video is mandatory if items are missing or damaged in the package or order. Please note, no return, refund, or replacement requests will be entertained if the seal of the product is tampered with.
We will schedule a return pick-up within 2-4 business days. We will initiate the refund only if the products received by us are in their original packaging with their seals, labels, and barcodes intact. If the request is for a replacement, it is subject to stock availability. If a replacement is not available, we will provide coupon code of full amount to you.
For Cash on Delivery payments, the customer is responsible for paying shipping charges for their order in case of a return. Unfortunately, we cannot accept returns on sale items or gift cards.
In case of cancellations, returns, and replacements, we will initiate the refund only after the product(s) from the order have been received and verified at our warehouse.
– For payments made through Credit/Debit cards or Net Banking, the refund will be processed to the same account from which the payment was made within 48 business hours of receiving the product(s) back. It may take an additional 5-7 business days for the amount to reflect in your account. In case amount is not credited in given time please connect with your bank to check regarding the refund.
– For Cash on Delivery payments, the refund will be issued within 48 business hours of receiving the products and your bank details via email. It will take an additional 5-7 business days for the amount to reflect in your account.
We strive to ensure a smooth shopping experience for you. If you receive a product that is damaged, defective, or different from what you ordered, you are eligible for a replacement under the following conditions:
Replacement EligibilityProduct received is physically damaged or has missing parts/accessories
Product is defective or not working properly
Incorrect item delivered
Replacement TimelineYou can request a replacement within 24 hours of product delivery.
The product must be returned in its original condition, with all tags, packaging, and accessories.
Once we receive the returned item and verify the issue, we will initiate the replacement process. If a replacement is not available, a refund will be issued as per refund policy. Replacement or exchanges will be delivered within 7-10 working days
Give us a shout if you have any other questions and/or concerns.
Email: info@laviza.in
Phone: +91 875 088 5571
